Customer Care is Not a Department, it is Your Future

ON DEMAND

Webinar Recording

Caring for the customer during the purchase and build cycle is everybody's job from sales all the way to the superintendent and warranty.

Join us for this lively discussion as Kerry Mulcrone, Kerry & Co., and Brad Haubert, ECI, focus specifically on how to ensure consistency for the customer between the sales and field teams.

 

 

Kerry Mulcrone

Kerry Mulcrone, MIRM, CMP, CSP
With 30 years of proven, award winning sales success in the housing industry, Kerry uses her valuable “from the inside out” knowledge of how profitable organizations operate. As a builder consultant, sales trainer and speaker, Kerry has leveraged her experience by working with the organization as a whole. Kerry is a powerful catalyst for developing company synergy and sales systems that help to create a “we love to work here” environment.

 Brad HaubertBrad Haubert, ECI Software Solutions

Brad joined the family home building business right out of college in 1993 and spent 25 years actively working in all parts of managing the business. During that time, he managed the construction of over 1,000 new homes. Brad joined ECI as a Senior Consultant in 2017 and works with home builders across North America to implement MarkSystems, a single-source, integrated management platform. He also teaches the weekly WebClass to train MarkSystems users on the software.

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